Privacy Policy

Last updated: January 27, 2023

So Moi Creations ("us", "we", or "our") operates the So Moi Creations website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at So Moi Creations

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us

  • Custom Orders

    I do not take custom orders at this time.

  • Return Policy

    We prefer to consider all items a 'final sale' and we hope that you will always be pleased with the items you receive from So Moi Creations, Art & Bijoux. However, if the items are damaged during shipping, we will consider a refund within 30 days of the date the item(s) was(re) shipped.

  • Shipping

    Shipping is done through Canada Post. Please let me know if you have any questions or specific shipping instructions after you've placed your order.

Return Policy

We prefer to consider all items a 'final sale' and we hope that you will always be pleased with the items you receive from So Moi Creations, Art & Bijoux.  

However, if the items are damaged during shipping, we will consider a refund within 30 days of the date the item(s) was(re) shipped.  Returns will not be processed for length and weight issues.

Here is how to proceed: 

1. photograph the damaged item, 

2.  send along a description, proof of payment by email and, 

3. await a response from So Moi Creations, Art & Bijoux to determine if a refund is warranted. 

If the answer is YES, you can then send the item, with original proof of payment and a refund will be issued via the original method of payment or e-transfer once the item is received.

Please make sure to package all returns in a proper manner to prevent breakage in transit.

Customers are responsible for return shipping costs.  Please ship your returns to:

So Moi Creations, Art & Bijoux
60, des Perdrix
Gatineau, QC, Canada
J9A 2W6

Shipping Policy

All items are handmade. You will receive email updates on shipping as the item is tracked and upon delivery you will receive email with a delivered message.  

Standard shipping is the default checkout setting. Your item(s) are expected to be delivered within 3–5 business days after the items have been shipped and picked up by the delivery carrier.


Priority shipping:  is an upgrade charge and once shipped your package should arrive in approx 2-3 business days delivery depending on your location and includes limited shipping insurance.

We do not do international shipping at this time.

How to determine your bracelet size

Measure your wrist with a string, ribbon or measuring tape above the wrist bone on the hand you will wear the bracelet.  Measurement should be snug, not tight;  then add 1/2 inch or 1.4cm so that the bracelet hangs properly.

Still have questions?

Do you have a question, Send us a message below.  Thank you so much for shopping with us and supporting a small business.