FAQs

  • Custom Orders

    I do not take custom orders at this time.

  • Return Policy

    We prefer to consider all items a 'final sale' and we hope that you will always be pleased with the items you receive from So Moi Creations, Art & Bijoux. However, if the items are damaged during shipping, we will consider a refund within 30 days of the date the item(s) was(re) shipped.

  • Shipping

    Shipping is done through Canada Post. Please let me know if you have any questions or specific shipping instructions after you've placed your order.

Return Policy

We prefer to consider all items a 'final sale' and we hope that you will always be pleased with the items you receive from So Moi Creations, Art & Bijoux.  

However, if the items are damaged during shipping, we will consider a refund within 30 days of the date the item(s) was(re) shipped.  Returns will not be processed for length and weight issues.

Here is how to proceed: 

1. photograph the damaged item, 

2.  send along a description, proof of payment by email and, 

3. await a response from So Moi Creations, Art & Bijoux to determine if a refund is warranted. 

If the answer is YES, you can then send the item, with original proof of payment and a refund will be issued via the original method of payment or e-transfer once the item is received.

Please make sure to package all returns in a proper manner to prevent breakage in transit.

Customers are responsible for return shipping costs.  Please ship your returns to:

So Moi Creations, Art & Bijoux
60, des Perdrix
Gatineau, QC, Canada
J9A 2W6

Shipping Policy

All items are handmade. You will receive email updates on shipping as the item is tracked and upon delivery you will receive email with a delivered message.  

Standard shipping is the default checkout setting. Your item(s) are expected to be delivered within 3–5 business days after the items have been shipped and picked up by the delivery carrier.


Priority shipping:  is an upgrade charge and once shipped your package should arrive in approx 2-3 business days delivery depending on your location and includes limited shipping insurance.

We do not do international shipping at this time.

How to determine your bracelet size

Measure your wrist with a string, ribbon or measuring tape above the wrist bone on the hand you will wear the bracelet.  Measurement should be snug, not tight;  then add 1/2 inch or 1.4cm so that the bracelet hangs properly.

Still have questions?

Do you have a question, Send us a message below.  Thank you so much for shopping with us and supporting a small business.